What is Altos’s pricing methodology?
The price for transcription services depends on a number of factors, which include level of customization required, complexity of editing and formatting, use of templates, and volume of work. The price for our services is based on the line count of the final report less the line count for template text used in these reports. Sometimes, we compile the report from other typed documents. In that situation, we exclude the line count for inserted text from the billable line count.
What is a Line defined as?
Line counting by Altos is calculated by using a automated tool that works like the Word Count tool in Microsoft Word, then dividing the number of characters by 60. Thus, we get the Line Count for the report.
What is a character?
It is any typed letter, number, space, punctuation mark, apostrophe, quote, etc. Characters that you cannot really see (like spaces or carriage returns) are represented internally in the text document and are counted. Multiple spaces are counted as single space.
What are Carriage Returns?
In a document there are soft returns and hard returns. A soft return is a new line that exists as the result of word-wrapping. These are “virtual” and only appear as a function of the word processor (they do not really exist) and thus they do not affect line count.
Hard returns are the result of the user pressing the enter key. Typically, the only hard returns are found between paragraphs and usually at that point there are two consecutive hard returns.
Hard returns count as one character. So basically the space between two paragraphs in a given document will count as two characters.
How do Graphics, headers and footers affect the billable Line Count?
We often use graphics to insert the client logo in the report. In EMG reports we insert the images of wave graph. Graphics in the word document does not affect the line count. Also, the header and footer are setup to repeat themselves on all pages. Therefore, each header and footer is counted only once.
What is Altos’s Quality Assurance Process?
Altos has been consistently maintaining an accuracy rate of over 99% and only employs the most experienced medical transcriptionists and quality control personnel. Our accuracy rate is maintained by integrating quality control procedures in the production process.
Altos meets and exceeds the requirements of all of its customers by:
- Focusing on Total Customer Satisfaction
- Encouraging and rewarding the proactive involvement of all Altos Employees
- Continually improving our Products, Services and Processes
- Proactively surveying our customers