Frequently Asked Questions



General Questions


  • What is your Quality Tracking Process?
  • What are your work hours and availability?
  • Do you charge for STAT reports?
  • What do you need to get transcription started?
  • What do you need to provide completed reports?
  • What is Altos’s Quality Assurance Process?
What is your Quality Tracking Process?

Our Transcriptionists and Quality Analysts are well-trained, proficient and knowledgeable as required by the American Association of Medical Transcription (AAMT) guidelines.  Our records management team is comprised of medical personnel including doctors, dentists, pharmacists and physical therapists. They listen to the voice recordings of the doctors or other health care professionals and transcribe the voice files to text files in the required templates and check for spelling and grammatical errors.

The completed transcripts undergo 2 levels of Quality Control Audits – Quality Analysts review 100% of the reports and check for spelling, grammatical errors, context errors and ensure client specifications.

The transcripts are then delivered in any word processing format either through email or directly upload it to your server or EMR system so that your staff can download it. This is performed by 128 SSL bit encryption for complete patient & provider confidentiality.

What are your work hours and availability?

You can email your instructions, request a STAT or question to transcribe@altosinc.com 24 hours a day from Monday thru Friday. You will always receive an email confirming receipt of your request.

Do you charge for STAT reports?
    • SUPER STAT        = SAME DAY work must be received by 12pm

   (Extra charge-double line count)

    • STAT                     = NEXT DAY (Overnight – no charge)

    • RUSH                    = TWO DAYS (no charge)

What do you need to get transcription started?
  • Letterhead (having name and addresses)

  • Doctor’s e – signature (optional)

  • Report samples/templates and/or instructions

  • Paperwork from which the report samples were generated

  • List of addresses for each office

  • Name of transcription contacts and email addresses

  • Name of invoice contact and email address

  • Instructions on who will be sending work to us, how and who is to receive the work done

  • File name convention (how do you want your files named?)

  • Folder structure (how do you want your batches saved?)

  • List of certain abbreviations you use

  • List of your commonly prescribed medications with dosage and directions

What do you need to provide completed reports?
  • Appointment cover letter

  • Patient demographics

  • History/complaints filled out by patient

  • Doctor’s exam (handwritten or dictated)

  • Diagnostic testing results

  • Treatment plan with diagnosis

  • Prescription copies

  • Work status

  • Doctor’s dictation

What is Altos’s Quality Assurance Process?

Altos has been consistently maintaining an accuracy rate of over 99% and only employs the most experienced medical transcriptionists and quality control personnel. Our accuracy rate is maintained by integrating quality control procedures in the production process.

Altos meets and exceeds the requirements of all of its customers by:

  • Focusing on Total Customer Satisfaction

  • Encouraging and rewarding the proactive involvement of all Altos Employees

  • Continually improving our Products, Services and Processes

  • Proactively surveying our customers




Pricing Menu


  • What is Altos’s pricing methodology?
  • What is a Line defined as?
  • What is a character?
  • What are Carriage Returns?
  • How do Graphics, headers and footers affect the billable Line Count?
What is Altos’s pricing methodology?

The price for transcription services depends on a number of factors, which include level of customization required, complexity of editing and formatting, use of templates, and volume of work. The price for our services is based on the line count of the final report rather than the line count for of template text used in these reports. Sometimes, we compile the report from other typed documents. In that situation, we exclude the line count for inserted text from the billable line count.

What is a Line defined as?

Line counting by Altos is calculated by using an automated tool that works like the Word Count tool in Microsoft Word, then dividing the number of characters by 60. This way, we get the Line Count for the report.

What is a character?

It is any typed letter, number, space, punctuation mark, apostrophe, quote, etc. Characters that you cannot really see (like spaces or carriage returns) are represented internally in the text document and are counted. Multiple spaces are counted as single spaces.

What are Carriage Returns?

In a document there are soft returns and hard returns. A soft return is a new line that exists as the result of word-wrapping. These are “virtual” and only appear as a function of the word processor (they do not really exist) and thus they do not affect line count.

Hard returns are the result of the user pressing the enter key. Typically, the only hard returns are found between paragraphs and usually at that point there are two consecutive hard returns.

Hard returns count as one character. So basically the space between two paragraphs in a given document will count as two characters.

How do Graphics, headers and footers affect the billable Line Count?

We often use graphics to insert the client logo in the report. In EMG reports we insert the images of wave graph. Graphics in the word document does not affect the line count. Also, the header and footer are setup to repeat themselves on all pages. Therefore, each header and footer is counted only once.

Impairment Ratings alone are $50.00

Review of Records is 10 cents per page and 15 cents per line typed




Work Flow


  • Various ways to send work
  • Various ways to receive reports/documents
Various ways to send work
  • From Digital Recorder: Olympus Digital recorders are the easiest option for creating and sending dictations. Altos provides free setup of Olympus software on your PC.

  • Toll free Dictation: Doctors are provided with a toll free number for dictation which can be accessed from a cellular phone or land line. Once the dictation is completed, it is sent directly to our secure FTP server.

  • By Email (not HIPAA compliant): You can email voice files and scanned documents to us at transcribe@altosinc.com.

  • By FTP (HIPAA compliant): Filezilla is the ftp server program that we use for safe and secure document sharing. Altos sets this up in your PC. Uploading of information and downloading of reports is performed is in

  • By EMR or Drop Box (HIPAA compliant): You give us access to your system and we extract the information.

  • Fax (not HIPAA compliant): You can fax documents to us. Your fax comes to a line dedicated to the transcription department.

  • Courier or Post (not HIPAA compliant): You can also send us mail or courier a package to us. Our mailing address is:

Altos Incorporated

14252 Culver Drive, #836

Irvine, CA 92604

Various ways to receive reports/documents
  • By FTP (HIPAA compliant): If you upload work to us through ftp, we upload the reports to you through ftp for you to download. They are stored in an ftp server for up to 6 months.

  • By Email (not HIPAA compliant): If you email work to us, we attach the finished reports as Word documents to the email and send them only to the person(s) designated to receive reports. We do not release reports to anyone other than our contracted clients.

  • By EMR or Drop Box (HIPAA compliant): Once complete, we upload the transcript to your system.




Contact us


Call us

(949) 630-0500
(888) ALTOS88
(888-258-6788)


Visit us anytime

1691 Browning Avenue
Irvine, CA 92606


Send us an email

altos@altosinc.com



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Copyright by Altos Inc. 2018. All rights reserved.



Copyright by Altos Inc. 2018. All rights reserved.