PRIVACY POLICY

Effective Date: August 21, 2026

Altos Inc. ("we," "us," or "our") operates the website www.altosinc.com and provides medical billing, transcription, and healthcare management services. We are committed to protecting the privacy and security of our website visitors, clients, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via text messaging (SMS).



1. Information We Collect

We may collect personal information that you voluntarily provide to us when you fill out forms on our website (such as our Contact Us or Billing Record Request forms), apply for a career, or communicate with our team. This information may include:

  • Name and job title.
  • Contact information, including email address and telephone/mobile phone number.
  • Business name and professional details.
  • Any other information you choose to submit in open text fields or during account setup.



2. How We Use Your Information

We use the information we collect to provide and improve our services, respond to inquiries, process requests, facilitate business transactions, send administrative or operational updates, and maintain compliance with legal and regulatory standards.



3. Mobile Information Sharing Protection (A2P 10DLC SMS Compliance)

Altos Inc. values your communication privacy. We strictly comply with mobile carrier regulations regarding text messaging data.

  • No Third-Party Sharing for Marketing: We do not sell, rent, lease, or share mobile phone numbers, customer consent, or messaging opt-in data with third parties, affiliates, or partners for marketing, promotional, or any other purposes.
  • Restricted Data Use: Information collected through our text messaging program (including your mobile number, opt-in status, and messaging history) is kept strictly confidential. It is used exclusively to deliver operational communications, appointment reminders, billing updates, or customer support directly from Altos Inc.
  • Permitted Service Providers: Mobile data may only be shared with our direct technical subcontractors (such as our SMS routing gateway provider) solely as necessary to facilitate the technical transmission of your messages. These providers are bound by strict contractual confidentiality obligations.



4. SMS Terms And Conditions

Upon messaging opt-in, the end user agrees to receive messages from Altos Inc. regarding appointment confirmations and answering queries. End users can opt out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at info@altosinc.com.



5. Information Disclosure to Third Parties

Aside from the strict mobile data restrictions detailed in Section 3, we may disclose your information to reliable third parties only under the following circumstances:

  • To Comply with Laws: If required to do so by law, court order, regulatory mandate, or to protect the safety, rights, or property of Altos Inc., our clients, or the public.
  • Service Providers: To trusted vendors who assist us in operating our website, managing billing technology, or conducting our business, provided those parties agree to keep this information strictly confidential and compliant with HIPAA guidelines.



6. Data Security and Confidentiality

We implement strict physical, administrative, and technical security protocols to protect your personal data and Protected Health Information (PHI/HPI). This includes round-the-clock web surveillance, active network firewalls, anti-virus software, and password-protected systems. All personnel are trained on HIPAA guidelines before handling client data and must sign mandatory confidentiality agreements.



7. Changes to This Privacy Policy

Altos Inc. reserves the right to update or modify this Privacy Policy at any time to reflect operational or regulatory changes. Any updates will be posted directly to this web page with a revised "Effective Date" at the top. We encourage you to review this policy periodically.



8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our communication practices, please contact us at:

Altos Inc.
1691 Browning, Irvine, CA 92606
Mailing Address: 14252 Culver Dr., Suite 836, Irvine, CA 92604
Phone: (949) 630-0500
Email: info@altosinc.com